Counselling

The organisation Servicestelle der Grundversorgung Wien is your first point of call if you receive basic services (Grundversorgung) and are in private accommodation. In addition, there is a comprehensive range of counselling services available to asylum seekers in Vienna. The allocation to the general social counselling depends on your residential address. In addition, there are some counselling centres for special concerns.
 

 

Grundversorgung Wien/Asylzentrum

The services offered by the service office of the Asylzentrum includes:
 

  • Payment of rent and meals allowance
  • Monetary payments and payments in kind for school and clothing
  • Medical insurance and medical services
  • Information, counselling, support
  • Travel costs for official summons and transfers
  • Housing in a basic services (Grundversorgung) facility of the Fonds Soziales Wien (FSW)

Contact
Spitalgasse 5-9, 1090 Vienna
Tel: 01/427 88 0
Fax: 01/427 88 88
E-mail: asylzentrum@caritas-wien.at
Internet: www.caritas-wien.at (Asylzentrum)

Opening hours
Monday to Thursday: 8 am - 3 pm
Friday: 8 am - 1 pm

Who offers social counselling?

ASBÖ
Target group: Residents of the facilities of the ASBÖ
Services offered: Individual clarification of perspectives, assistance with problems in the social environment, repatriation advice or forwarding to other counselling organisations, information about general rights, obligations and values of the receiving society

Contact
Thaliastraße 157 / ground floor, 1160 Vienna
Tel.: 0664/881 383 30
E-mail: Beratungsstelle@samariterwien.at

Opening hours
Monday, Thursday and Friday: 9 am - 2 pm
Tuesday: 1 pm - 6 pm

CARITAS
Services offered: Advice and support with problems in the social environment and with problems under asylum and aliens' law

Contact
Spitalgasse 5-9, 1090 Vienna
Tel.: 01/427 88
E-mail: asylzentrum@caritas-wien.at

Opening hours
Monday to Thursday: 8 am - 3 pm
Friday: 8 am - 1 pm

DIAKONIE
Target group: People in private accommodation in the districts 1010, 1060, 1130, 1140, 1150, 1230; people from organised accommodation
Services offered: Clarification of perspectives, support and accompaniment in official, social and health matters, legal information, assistance in connection with Kindergarten establishments and attending school, information with regard to the opportunities on the labour market, initial and further training and the procurement of German courses

Contact
Wattgasse 48, 1170 Vienna, 3rd floor
Tel.: 01/405 62 95
E-mail: beratung.wien@diakonie.at

Opening hours
Monday: 9 am - 2 pm
Tuesday and Thursday: 9 am - 1 pm
Wednesday: 9 am - 4 pm

INTEGRATIONSHAUS
Target group: People in private accommodation in the districts 1010, 1020, 1030, 1050, 1080, 1090, 1120, 1170, 1190, 1200, 1210, 1220; people from organised accommodation
Services offered: General psychosocial counselling, counselling for the areas of work/training and housing for people who have to move out of the accommodation facilities

Contact
Schweidlgasse 38, 1020 Vienna
Tel.: 01/334 45 92
E-mail: beratungsstelle@integrationshaus.at

Opening hours
Monday and Tuesday: 9 am - 1 pm and 2 pm - 4 pm
Wednesday: 9 am - 1 pm
Thursday: 9 am - 1 pm and 2 pm - 5 pm

INTERFACE
Target group: People who have been granted asylum or subsidiary protection and who are not covered by basic services anymore
Services offered: Social counselling, education, information and counselling measures on the topics of housing and work

Contact
Pappenheimgasse 14-16, 1200 Vienna
Tel.: 01/524 50 15 - 51
E-mail: info@interface-wien.at

Opening hours
Monday, Tuesday, Thursday: 9 am - 12 noon, 1.30 pm - 3 pm
Wednesday: 1 pm - 3 pm
Friday: 9 am - 12 noon
Initial discussion without appointment: Thursdays 9 am - 11 am

UTE BOCK
Target group: People in private housing in the 10th district, as well as people from organised housing facilities
Services offered: Comprehensive range of counselling and support services on issues of social life

Contact
Zohmanngasse 28, 1100 Vienna
Tel.: 01/929 24 24 24
E-mail: info@fraubock.at / beratung@fraubock.at

Opening hours
Monday, Wednesday, Friday: 10 am - 5 pm
Tuesday and Thursday by appointment

VOLKSHILFE
Target group: Residents of the Volkshilfe facilities
Services offered: Individual clarification of perspectives, assistance with problems in the social environment, repatriation advice or forwarding to other counselling organisations, information about general rights, obligations and values of the receiving society

Contact
Margaretengürtel 138-140/ 2nd floor, 1050 Vienna
Tel.: 01/3344739
E-mail: bsgv@volkshilfe-wien.at

Opening hours
Monday: 1 pm - 4 pm
Tuesday and Wednesday: 9 am - 12 noon and 1 pm - 5 pm
Thursday: 9 am - 12 noon

WIENER HILFSWERK
Target group: Neighbourhood centres in the districts 1060, 1070, 1160, 1170
Services offered: Inclusion and integration work, accompaniment and support in the solving of everyday problems, education counselling, orientation and networking services

Contact
Bürgerspitalgasse 4-6, 1060 Vienna
Tel.: 01/512 36 61-440
E-mail: nz7@wiener.hilfswerk.at

Opening hours
Monday: 9 am - 12 noon and 1 pm - 3 pm
Tuesday, Wednesday: 9 am - 12 noon and 1 pm - 4 pm
Thursday: 9 am - 12 noon and 1 pm - 7 pm
Friday: 9 am - 12 noon and 2 pm - 5 pm

Who offers advice on housing?

DIAKONIE
Target group: People in the basic social services of the city of Vienna
Services offered: Advice on the topics of private accommodation, looking for accommodation and conclusion of rental contracts

Contact
Künstlergasse 11/15, 1150 Vienna
Tel.: 01/905 402 472
E-mail: wohnberatung.wien@diakonie.at

Opening hours
Monday: 9 am - 2 pm
Tuesday: 1 pm - 6 pm
Wednesday and Thursday: 9 am - 2 pm

INTEGRATIONSHAUS
Target group: People in the basic social services of the city of Vienna
Services offered: Advice on housing, general psychosocial counselling, counselling for the areas of work/training and housing for people who have to move out of the accommodation facilities

Contact
Schweidlgasse 38, 1020 Vienna
Tel.: 01/334 45 92
E-mail: beratungsstelle@integrationshaus.at

Opening hours
Monday and Tuesday: 9 am - 1 pm and 2 pm - 4 pm
Wednesday: 9 am - 1 pm   
Thursday: 9 am - 1 pm and 2 pm - 5 pm

CARITAS Integrations- und Wohnberatung
Services offered: Advice on private housing, looking for accomodation and conclusion of rental contracts.

Contact:
Spitalgasse 5-9, 1090 Vienna
Tel.: 01/427 88-750
E-Mail: asylzentrum@caritas-wien.at

First contact:
Thursday 9 am – 12 am
Personally only
Further consultation appointments take place after agreement.

Who offers educational counselling?

WIENER BILDUNGSDREHSCHEIBE
Target group: People using the basic services (Grundversorgung) of the city of Vienna
Services offered: Orientation and education counselling. Education coaching, language clearing, ascertainment and documentation of competence, allocation and referral to education services

Contact
Graumanngasse 7, Building B, 5th floor, 1150 Vienna
Tel.: 01/891 34-60382
E-mail: bildungsdrehscheibe@awz-wien.at

Opening hours
By appointment

Who offers repatriation advice?

CARITAS - Repatriation help
Target group: Persons who wish to return to their country of origin
Services offered: Procurement of documents, care until departure from the country, accompaniment until flight departure, support in the new start in the home country

Contact
Mariannengasse 11, 1090 Vienna
Tel.:01/897 52 21
E-mail: rkh@caritas-wien.at

Opening hours
Monday, Tuesday, Thursday, Friday: 9 am - 3 pm
Wednesday: 12 noon - 3 pm

Who provides legal advice during the asylum procedure?

ARGE Rechtsberatung - Diakonie Flüchtlingsdienst
Wattgasse 48, 3rd floor
1170 Vienna
Tel.: 01 - 405 62 95
Fax: 01 - 405 62 95 - 73
E-Mail: beratung.ost@diakonie.at

Opening hours:
Monday: 9 am - 2 pm
Tuesday: 9 am - 1 pm
Wednesday: 9 am - 4 pm
Thursday: 9 am - 1 pm

ATTENTION: appointments for complaints are only possible on Monday, Tuesday, Wednesday, Thursday from 2 pm - 3.30 pm and on Friday from 9 am - 1 pm!

Asyl in Not
Währinger Straße 59/2/1
1090 Vienna
Tel: 01/408 42 10
Fax: 01/405 28 88
E-Mail: rechtsberatung@asyl-in-not.org

 

Opening hours for advice:
Monday from 9 am to 3 pm

Telephone information:
Monday to Friday from 10 am to 12 noon

Caritas Asylzentrum
Legal advice for asylum seekers
Mariannengasse 11
1090 Vienna
Tel.: 01 - 427 88 0
Fax: 01 - 427 88 88
E-Mail: asylzentrum@caritas-wien.at

Opening hours:
Monday-Thursday 8 am - 3 pm
Friday 8 am - 1 pm

Deserteurs- und Flüchtlingsberatung
Legal advice for asylum seekers
Schottengasse 3a/1/59
1010 Vienna
Tel.: 01 - 533 72 71
Fax: 01 - 532 74 16
E-Mail: info@deserteursberatung.at

Consultation
Wednesday 6 pm - 7.30 pm
Adress for the initial consultation:
Schottenstift, Freyung 6/1 (Stiege 1),
Entrance through the gate next to the Cafe Zattl

Integrationshaus
Legal advice for asylum seekers
Schweidlgasse 38/Top 1
1020 Vienna
Tel.: 01 - 33 44 592
Fax: 01 - 33 44 592 - 30
E-Mail: m.weiss@integrationshaus.at

Opening hours:
Monday and Tuesday: 10 am - 1 pm and 2 pm - 4 pm
Wednesday: 10 am - 1 pm
Thursday: 10 am - 1 pm and 2 pm - 4 pm

Helping Hands
Advice on asylum law
Taubstummengasse, Ground floor, 7-9
1040 Vienna
Tel.: 01 - 310 888 010
Fax: 01 - 310 888 037
E-Mail: info@helpinghands.at

Opening hours: It is requested to make an appointment by phone or by e-mail.

 

Who offers youth counselling?

DIAKONIE - Jugendberatungsstelle Mozaik ("Youth Counselling Centre Mosaic")
Target group: Young people aged between 15 and 25 with a refugee background
Services offered: Counselling, support and accompaniment on the topics of housing, debts, training, work, identity, culture and integration, general social counselling
 
Contact
Wichtelgasse 57-59, 2nd floor, 1170 Vienna
Tel.: 01/34 39 59 5 - 8217
E-mail: jugendberatung@diakonie.at

Opening hours
Monday and Wednesday: 10 am - 3 pm
Tuesday and Thursday: 2 pm - 7 pm

Who offers counselling for women?

Diakonie - Women's Counselling Centre/Frauenberatungsstelle
Target group: Women who receive basic services
Services offered: Counselling specific to women, among others, regarding asylum law and right of residence, family law, parenting, education, health, violence; general social counselling

Contact
Halbgasse 2 Top 7
1070 Vienna
Tel.: 0664/827 33 67

Opening hours
Mon 2 pm - 6 pm
Tues 10 am - 3 pm
Wed 10 am - 4 pm
Thurs 10 am - 3 pm

Who offers counselling for LGBTIQ?

Counselling for lesbian, gay, bisexual, transgender, transsexual, intersexual and queer persons (LGBTIQ)

QUEER BASE
Target group: LGBTIQ refugees
Services offered: Comprehensive counselling focusing on topics that affect the LGBTIQ community, intervention in incidents of violence, discrimination and harassment

Contact
Linke Wienzeile 102, 1060 Vienna
Tel.: 0664/659 41 71
E-mail: philip.kopal@queerbase.at

Opening hours
By appointment

Who offers socio-medical counselling?

DIAKONIE -  Socio-medical counselling centre for people with chronic illnesses and disabilities who receive basic services (Grundversorgung) in Vienna
Target group: People with chronic, physical illnesses and/or disabilities who have already been diagnosed
Services offered: Clarification of the problem and the need for aids, information and explanations on diagnostic findings, clinical patterns and therapies, process accompaniment over the period in which the person receives basic services (Grundversorgung).

Contact
Hasengasse 60/3, 1100 Vienna
Tel.: 01/34 30 121
E-mail: soz-medberatung@diakonie.at

Opening hours
By appointment
Monday to Thursday: 9.30 am - 3.30 pm

Who offers social counseling on health / illness / disability?

DIAKONIE - Social-medical counseling centre for refugees with health needs
Target group: Asylum seekers as well as according to §8 AsylG subsidiary entitled to protection and according to §3 AsylG recognized women and their relatives
Offer: An interdisciplinary team of physicians, clinical psychologist, DGKP, social counselors and interpreters offers support with medical-therapeutic problems as well as psychological, social and (work) legal consequences of the illness / disability (individual and group counseling or workshops on request ).

Contact
Hasengasse 60/3, 1100 Vienna
Tel .: 01/34 30 121
E-Mail: soz-medberatung@diakonie.at

Opening hours
by appointment
Monday to Thursday: 8: 30-15.30

Open consultation
Wednesday: 09.00-15.30

 

Where can I obtain information on the topic of "Working"?

Information relating to the topic of "Working" can be found HERE.