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Counselling

The organisation Servicestelle der Grundversorgung Wien is your first point of call if you receive basic services (Grundversorgung) and are in private accommodation. In addition, there is a comprehensive range of counselling services available to asylum seekers in Vienna. The allocation to the general social counselling depends on your residential address. In addition, there are some counselling centres for special concerns.
 

 

Grundversorgung Wien/Asylzentrum

The services offered by the service office of the Asylzentrum includes:
 

  • Payment of rent and meals allowance
  • Monetary payments and payments in kind for school and clothing
  • Medical insurance and medical services
  • Information, counselling, support
  • Travel costs for official summons and transfers
  • Housing in a basic services (Grundversorgung) facility of the Fonds Soziales Wien (FSW)

Contact
Spitalgasse 5-9, 1090 Vienna
Tel: 01/427 88 0
Fax: 01/427 88 88
E-mail: asylzentrum@caritas-wien.at
Internet: www.caritas-wien.at (Asylzentrum)

 

Who offers social counselling?

CARITAS
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Social and housing counselling

Contact
Spitalgasse 5-9, 1090 Vienna
Tel.: 01/427 88
E-mail: asylzentrum@caritas-wien.at
https://www.caritas-wien.at/hilfe-angebote/asyl-integration/beratung-fuer-fluechtlinge/asylzentrum/


DIAKONIE
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Social counselling

Contact
Wattgasse 48, 1170 Vienna, 3rd floor
Tel.: 01/405 62 95
E-mail: beratung.wien@diakonie.at
https://fluechtlingsdienst.diakonie.at/


INTEGRATIONSHAUS
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Housing counselling

Contact
Schweidlgasse 36/1, 1020 Vienna
Tel.: 01/334 45 92
E-mail: beratungsstelle@integrationshaus.at
https://www.integrationshaus.at/de/beratungsstelle


INTERFACE
Target group: refugees in the first four months after receiving asylum status and persons granted subsidiary protection
Services offered: Social and housing counselling

Contact
Pappenheimgasse 10-16/1/R01, 1200 Wien
Tel.: 01/524 50 15 - 51
E-mail: info@interface-wien.at
http://www.interface-wien.at/view/content?p_id=88-beratung-und-anmeldung


UTE BOCK
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Social counselling 

Contact
Zohmanngasse 28, 1100 Vienna
Tel.: 01/929 24 24 24
E-mail: info@fraubock.at / beratung@fraubock.at
https://www.fraubock.at/fraubock/sozialberatung


VOLKSHILFE
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Social counselling

Contact
Margaretengürtel 138-140/ 2nd floor, 1050 Vienna
Tel.: 01/3344739
E-mail: bsgv@volkshilfe-wien.at
https://www.volkshilfe-wien.at/migration-asyl/

Who offers advice on housing?

INTEGRATIONSHAUS
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Advice on housing

Contact
Schweidlgasse 36/1, 1020 Vienna
Tel.: 01/334 45 92
E-mail: beratungsstelle@integrationshaus.at
https://www.integrationshaus.at/de/beratungsstelle


INTERFACE
Target group: refugees in the first four months after receiving asylum status and persons granted subsidiary protection
Services offered: Housing counselling

Contact
Pappenheimgasse 10-16/1/R01, 1200 Wien
Tel.: 01/524 50 15 - 51
E-Mail: info@interface-wien.at
http://www.interface-wien.at/view/content?p_id=88-beratung-und-anmeldung


CARITAS 
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Social and housing counselling

Contact:
Spitalgasse 5-9, 1090 Vienna
Tel.: 01/427 88-750
E-Mail: asylzentrum@caritas-wien.at
https://www.caritas-wien.at/hilfe-angebote/asyl-integration/beratung-fuer-fluechtlinge/asylzentrum/


Diakonie - Wohnberatungsstelle WIWA
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Advise on housing 

Contact
Künstlergasse 11/5.OG, 1150 Vienna
E-Mail: wiwa@diakonie.at 
Tel.: 01/905 402 472
https://diakonie.at/einrichtung/wohnberatungsstelle-wiwa 

Who offers educational counselling?

WIENER BILDUNGSDREHSCHEIBE
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Orientation and education counselling. Education coaching, language clearing, ascertainment and documentation of competence, allocation and referral to education services

Contact
Graumanngasse 7, Building B, 5th floor, 1150 Vienna
Tel.: 05 05 379 – 70600
E-mail: bildungsdrehscheibe@awz-wien.at
https://www.awz-wien.at/p/die-wiener-bildungsdrehscheibe


INTEGRATIONSHAUS
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Counselling on education and work

Contact
Schweidlgasse 38/1, 1020 Vienna
Tel.: 01/334 45 92
E-Mail: beratungsstelle@integrationshaus.at
https://www.integrationshaus.at/de/beratungsstelle

 

Who offers repatriation advice?

CARITAS - Repatriation counselling
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Procurement of documents, care until departure from the country, accompaniment until flight departure, support in the new start in the home country

Contact
Mariannengasse 11, 1090 Vienna
Tel.:01/897 52 21
E-mail: rkh@caritas-wien.at
https://www.caritas-wien.at/hilfe-angebote/asyl-integration/beratung-fuer-fluechtlinge/rueckkehrhilfe/ 

Who provides legal advice during the asylum procedure?

ARGE Rechtsberatung - Diakonie Flüchtlingsdienst
Wattgasse 48, 3rd floor
1170 Vienna
Tel.: 01 - 405 62 95
Fax: 01 - 405 62 95 - 73
E-Mail: beratung.ost@diakonie.at

Opening hours:
Monday: 9 am - 2 pm
Tuesday: 9 am - 1 pm
Wednesday: 9 am - 4 pm
Thursday: 9 am - 1 pm

ATTENTION: appointments for complaints are only possible on Monday, Tuesday, Wednesday, Thursday from 2 pm - 3.30 pm and on Friday from 9 am - 1 pm!

Asyl in Not
Währinger Straße 59/2/1
1090 Vienna
Tel: 01/408 42 10
Fax: 01/405 28 88
E-Mail: rechtsberatung@asyl-in-not.org

 

Opening hours for advice:
Monday from 9 am to 3 pm

Telephone information:
Monday to Friday from 10 am to 12 noon

Caritas Asylzentrum
Legal advice for asylum seekers
Mariannengasse 11
1090 Vienna
Tel.: 01 - 427 88 0
Fax: 01 - 427 88 88
E-Mail: asylzentrum@caritas-wien.at

Opening hours:
Monday-Thursday 8 am - 3 pm
Friday 8 am - 1 pm

Deserteurs- und Flüchtlingsberatung
Legal advice for asylum seekers
Schottengasse 3a/1/59
1010 Vienna
Tel.: 01 - 533 72 71
Fax: 01 - 532 74 16
E-Mail: info@deserteursberatung.at

Consultation
Wednesday 6 pm - 7.30 pm
Adress for the initial consultation:
Schottenstift, Freyung 6/1 (Stiege 1),
Entrance through the gate next to the Cafe Zattl

Integrationshaus
Legal advice for asylum seekers
Schweidlgasse 38/Top 1
1020 Vienna
Tel.: 01 - 33 44 592
Fax: 01 - 33 44 592 - 30
E-Mail: m.weiss@integrationshaus.at

Opening hours:
Monday and Tuesday: 10 am - 1 pm and 2 pm - 4 pm
Wednesday: 10 am - 1 pm
Thursday: 10 am - 1 pm and 2 pm - 4 pm

Helping Hands
Advice on asylum law
Taubstummengasse, Ground floor, 7-9
1040 Vienna
Tel.: 01 - 310 888 010
Fax: 01 - 310 888 037
E-Mail: info@helpinghands.at

Opening hours: It is requested to make an appointment by phone or by e-mail.

 

Who offers youth counselling?

DIAKONIE - Jugendberatungsstelle Mozaik ("Youth Counselling Centre Mosaic")
Target group: Young asylum seekers and people with subsidiary protection receiving basic services (Grundversorgung) aged between 15 and 25 
 
Contact
Wichtelgasse 57-59, 2nd floor, 1170 Vienna
Tel.: 01/34 39 59 5 - 8217
E-mail: jugendberatung@diakonie.at
https://fluechtlingsdienst.diakonie.at/einrichtung/jugendberatungsstelle-mozaik


Integrationshaus
Target group: Youth and young adults receiving basic services (Grundversorgung)
 
Contact
Schweidlgasse 28/1, 1020 Vienna
Tel.: 01/334 45 92
E-Mail: beratungsstelle@integrationshaus.at
https://www.integrationshaus.at/de/beratungsstelle 

Who offers counselling for women?

Diakonie - Women's Counselling Centre/Frauenberatungsstelle
Target group: women and female youth in need of help and protection who receive basic services (Grundversorgung)

Contact
Nobilegasse 25
1150 Vienna
Tel.: 0664/88 63 28 53
E-Mail: frauenberatung.wien@diakonie.at
https://diakonie.at/einrichtung/frauenberatung-wien


Integrationshaus
Target group: women and female youth in need of help and protection who receive basic services (Grundversorgung)
Services offered: women-specific counselling 

Contact
Schweidlgasse 38/1, 1020 Vienna
Tel.: 01/334 45 92
E-Mail: beratungsstelle@integrationshaus.at
https://www.integrationshaus.at/de/beratungsstelle

 

Who offers counselling for LGBTIQ?

Counselling for lesbian, gay, bisexual, transgender, transsexual, intersexual and queer persons (LGBTIQ)

QUEER BASE
Target group: LGBTIQ refugees who receive basic services (Grundversorgung)

Contact
Linke Wienzeile 102, 1060 Vienna
Tel.: 0664/659 41 71
E-Mail: asylum@queerbase.at
https://queerbase.at/?lang=de 

Who offers counselling for men?

Volkshilfe Wien
Target group: men and male youth in need of help and protection who receive basic services (Grundversorgung)

Contact
Margaretengürtel 138-140/2. Stock
1050 Vienna
Tel.: 01/33 44 739
E-Mail: bsgv@volkshilfe-wien.at
www.volkshilfe.at 

 

Who offers medical counselling?

DIAKONIE Flüchtlingsdienst 
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: Clarification of the problem and the need for aids, information and explanations on diagnostic findings, clinical patterns and therapies, process accompaniment over the period in which the person receives basic services (Grundversorgung).

Contact
Hasengasse 60/3, 1100 Vienna
Tel.: 01/34 30 121
E-mail: soz-medberatung@diakonie.at
https://fluechtlingsdienst.diakonie.at/einrichtung/med-beratung


Integrationshaus
Target group: aliens in need of help and protection who receive basic services (Grundversorgung)
Services offered: psychological counselling

Contact
Schweidlgasse 38/1, 1020 Vienna
Tel.: 01/343 45 92
E-Mail: beratungsstelle@integrationshaus.at 
https://fluechtlingsdienst.diakonie.at/einrichtung/med-beratung

Wer bietet Beratung zum Thema Arbeit?

Diakonie Flüchtlingsdienst - Projekt Aufschwung
Zielgruppe: Erwachsene Menschen in der Grundversorgung mit humanitärem Aufenthaltsrecht sowie subsidiärem Schutz.

Kontakt
Halbgasse 2/7, 1070 Wien
E-Mail: aufschwung@diakonie.at
https://fluechtlingsdienst.diakonie.at/einrichtung/aufschwung

Where can I obtain information on the topic of "Working"?

Information relating to the topic of "Working" can be found HERE.